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Interpersonal Communication
Topics covered include conversing
with ease, negotiating, handling criticism, coaching someone to improve
performance, and expressing dissatisfaction effectively.
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SPEECH TITLE |
OBJECTIVES |
DURATION |
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Conversing with Ease
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Identify techniques to use in conversing
with strangers. Recognize different levels of conversation. Initiate a
conversation with a stranger. Use open-ended questions to solicit
information for further conversation. |
10-14 minutes |
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The Successful Negotiator |
Employ win-win negotiating strategies to
achieve your goals. Enjoy the benefits of win-win negotiating. |
10-14 minutes |
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Diffusing Verbal Criticism |
Respond non-defensively to verbal
criticism. Employ a five-step method to identify the problem, diffuse
the attack and arrive at a solution. |
10-14 minutes |
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The Coach |
Determine reasons for some one is
substandard performance. Coach the person to improved performance. |
10-14 minutes |
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Asserting Yourself Effectively |
Enjoy the mental and physical benefits of
being assertive. Employ the four-step method for addressing a problem
and asking for help. Overcome resistance to your requests. |
10-14 minutes |
